Refund Policy·ui.legalPage.lastUpdated: October 6, 2026
Refund Policy
This page is about the paid The Queen subscription (Pro): how refunds work and how to cancel it. It has nothing to do with cancelling a gig.
14-Day Money Back Guarantee
We offer a 14-day money back guarantee on all subscription plans. If you're not completely satisfied with The Queen, you can request a full refund within 14 days of your initial purchase.
Monthly Subscription
- Full refund available within 14 days of purchase
- Cancel anytime before renewal to avoid future charges
- Access continues until the end of current billing period
Annual Subscription
- Full refund available within 14 days of purchase
- Pro-rated refund available after 14 days based on unused months
- No cancellation fee — cancel anytime
For annual subscriptions cancelled after the 14-day guarantee period:
- Refund amount is calculated based on unused full months remaining
- Partial months are not eligible for refund
- Processing fees may be deducted from the refund amount
How to Cancel
You can cancel your subscription at any time through your account settings or by contacting our support team.
- Go to Settings → Billing
- Under 'Cancel subscription', open the secure payment page (Paddle)
- Cancel the subscription there and confirm
- You'll receive a confirmation email
Refund Processing Time
We issue every approved refund within 14 days of your request, usually within 2 business days. Your bank may take a few more days to show it.
Features that aren't ready yet
Some features are marked 'Beta' or 'Coming soon'. They are not part of what a paid plan includes until they are released, and you are never charged for them before then.
Need Help?
If you have any questions about our refund policy or need assistance with a refund request, please contact our billing team. thequeenappinfo@gmail.com