Data deletion·Last updated: 2026-10-08
Deleting your account and your data
This page explains how to delete your account on The Queen, what is deleted, and what is kept.
Delete it yourself
- Sign in to The Queen.
- Open Settings → Privacy & Data.
- Under "Delete account", choose "Delete my account".
- Type the email address of the account, then choose "I understand, delete my account".
If you turned on two-factor sign-in, complete it before you delete the account.
Can't sign in?
Email thequeenappinfo@gmail.com from the email address of the account and ask us to delete it. We answer verified requests within 30 days.
What happens when you delete
What is deleted, at once
There is no waiting period, and it cannot be undone. If you have a paid subscription, it is cancelled first; if the cancellation cannot be confirmed, nothing is deleted and you are told why.
- Your login and your profile
- Everything stored under your account — for example gigs, releases, income and expenses, contacts, tasks and contracts
- Your connections with other users, and your place on other people's teams and rosters
- Files you uploaded — for example your profile photo, contract PDFs you uploaded or sent, cover art, imports, press-kit files and receipt images
- Messages you sent in chats, and signatures you saved for reuse
- Stored connections to outside services, such as Google Calendar — and we ask Google to withdraw the access you gave The Queen
- Your pages on The Queen's label site, if you have any
What is kept, and why
- Invoices you issued through The Queen. Tax law requires a business to keep its records, so invoices are kept, no longer linked to your account.
- A short record of every deletion: the date, the account's internal ID, the reason you typed (if you gave one), the IP address the request came from, and a one-way code (SHA-256) made from your email address. The code cannot be turned back into the address; it only lets us see that an address already had its free trial, so the trial stays one per person — our legitimate interest in preventing repeated free trials. This record has no end date. To have the email code removed too, email thequeenappinfo@gmail.com.
- Signed contracts are also the other party's document. A contract someone else sent you — its file and its signing record, including your signature — stays in their account. A contract you sent is deleted from your account, but a signed copy the other side already downloaded stays with them.
- Messages other people sent you in a chat stay in their account.
- Payments are processed by Paddle, our merchant of record, which keeps its own records of them.
- Backups: copies of deleted data in our database backups are gone within 8 days, when those backups expire.
Questions
thequeenappinfo@gmail.com
See also the Privacy Policy, section 5 (Data Retention) and section 6 (Your Rights).